Effective Date: February 5, 2025

Thank you for shopping at Ebin India. We strive to provide you with high-quality electronic components and a seamless shopping experience. This Refund/Return Policy outlines the terms and conditions for returns and refunds for products purchased through our website, https://ebinindia.com/.

1. Eligibility for Returns

We accept returns for the following reasons:

• Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us immediately.  
• Incorrect Product: If you receive a product that is different from what you ordered, please contact us immediately.
• Unopened and Unused Products: For most standard electronic components, we accept returns of unopened and unused products within 2 days of delivery. Please note that some specialized components or custom orders may not be eligible for return. This will be clearly stated on the product page at the time of purchase.

2. Non-Returnable Items

The following items are generally non-returnable:

• Products that have been used, altered, or damaged by the customer (unless due to a manufacturing defect).
• Products with missing or damaged original packaging.
• Special order items or custom-made products.
• Consumable items (e.g., batteries, unless defective).
• Products that are past the specified return window.
• Items marked as non-returnable on the product page.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Contact our customer support team at contact@ebinindia.com within [Number] days of receiving your order. Please provide your order number, the reason for the return, and clear photographs or videos of the damaged/defective or incorrect product (if applicable).
2. Return Authorization: Our customer support team will review your request and, if approved, issue a Return Authorization (RA) number and provide you with return shipping instructions.
3. Packaging: Securely package the product in its original packaging (if available) or equivalent packaging to prevent damage during transit. Include all original accessories, manuals, and any other items that were included in the original shipment. Clearly write the RA number on the outside of the package.
4. Shipping: Ship the product back to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to a damaged/defective product or an error on our part. We recommend using a trackable shipping method to ensure that we receive the returned product.  

4. Refunds

Once we receive the returned product and verify its condition, we will process your refund.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Refund Timeframe: Please allow [Number] business days for the refund to appear in your account. The exact timeframe may vary depending on your bank or payment provider.
• Shipping Costs: Original shipping costs are generally non-refundable, unless the return is due to a damaged/defective product or an error on our part. In such cases, we will also refund the return shipping costs (with proof of purchase of shipping).

5. Exchanges

We generally do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.  

6. Damaged or Incorrect Items Upon Arrival

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. Do not attempt to use or repair the product. We will arrange for a replacement or a full refund, including any applicable shipping costs.

7. Contact Us

If you have any questions about our Refund/Return Policy, please contact us at:

Ebin India

contact@ebinindia.com

We reserve the right to update or modify this Refund/Return Policy at any time. Any changes will be posted on this page.

Terms and Conditions for Ebin India
Effective Date: February 5, 2025

Welcome to Ebin India (https://ebinindia.com/)! Please read these Terms and Conditions ("Terms") carefully before using our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Use of the Website

• You must be at least 18 years old to use this website or have the consent of a parent or guardian.
• You agree to use the website only for lawful purposes and in accordance with these Terms.
• You agree not to use the website:
• In violation of any applicable federal, state, local, or international laws or regulations.
• To impersonate any person or entity or misrepresent your affiliation.
• To interfere with or disrupt the website, its servers, or connected networks.
• To attempt unauthorized access to any part of the website, systems, or networks.
• To collect or track personal information of others.
• To transmit spam, viruses, malware, or any harmful code.

2. Account Registration

• To access certain features, you may need to create an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You agree to provide accurate and complete information during registration and to keep your details updated.
• We reserve the right to suspend or terminate your account at our discretion, without prior notice, for any reason.

3. Orders and Payments

• By placing an order through the website, you make an offer to purchase the selected products or services.
• We reserve the right to accept or reject any order at our discretion.
• Prices are subject to change without prior notice.
• You agree to pay in full for all orders placed through the website using the accepted payment methods listed on the website.

4. Shipping and Delivery

• Shipping and delivery times are estimates and not guaranteed.
• We are not responsible for delays caused by factors beyond our control.
• Risk of loss and title for purchased products transfer to you upon delivery to the shipping carrier.

5. Returns and Refunds

• Please refer to our Return and Refund Policy available on the website for detailed information.

6. Intellectual Property

• All content on the website, including text, graphics, logos, images, and software, is the property of Ebin India and is protected by copyright and intellectual property laws.
• You may not use, copy, modify, or distribute any website content without our prior written consent.

7. Disclaimer of Warranties

The website and its products/services are provided "as is" without any express or implied warranties. We do not guarantee that:

• The website will be uninterrupted or error-free.
• Defects will be corrected.
• The website or its servers are free from viruses or harmful components.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any damages arising from or related to your use of the website, including but not limited to:

• Direct, indirect, incidental, consequential, or punitive damages.

9. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of India.

10. Changes to These Terms

• We may update or modify these Terms from time to time. Any changes will be posted on the website, and we will notify users as required by law.

11. Contact Us

For any questions regarding these Terms, please contact us at:
Email: contact@ebinindia.com